We offer custom menswear with online and offline showrooms in Singapore and the UK. People sign up online, come into the showroom, and are measured. We then have their measurement profiles so they can go and reorder online when necessary.
Initially, we had a booking tool that was relatively basic. Together with Soloway (formerly bvblogic), we overhauled the booking tool, making it a lot more flexible and useful to our needs. In the end, we started with the development of an entire order management system that administers measurements and tracks orders along the process. Soloway’s streamlining of the booking system nearly eliminated customer service calls, reducing staffing needs. Their intuitive project management system allowed for an easy flow of information. Soloway was an honest and transparent development partner.
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